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| 1: |
Can I manage Cibecs Continuity centrally? |
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| 2: |
How can Cibecs Continuity automatically be deployed to my existing users? |
| 3: |
How difficult is the installation of the Cibecs Continuity solution? |
| 4: |
Who will have access to the data backed up by the users? |
| 5: |
Does Cibecs Continuity backup open files? |
| 6: |
Will Cibecs impact on the user’s ability to work while a backup runs? |
| 7: |
Can Cibecs Continuity recover a user’s data as it was at a specific point in time? |
| 8: |
Can Cibecs Continuity backup email (such as Microsoft Outlook) files? |
| 9: |
How bandwidth intensive is Cibecs? |
| 10: |
How much storage space is required per user? |
| 11: |
If the user restores data, does one lose the archive and does the system have to do the first backup again? |
| 12: |
What happens if the connection to the server is lost in the middle of a backup? |
| 13: |
What if a user loses his or her encryption key and wants to recover data? |
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| Q: |
Can I manage Cibecs Continuity centrally? |
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| A: |
Yes. All functionality can be centrally configured and monitored. Policies can be centrally defined allowing control over all aspects of the backup configuration such as selection, scheduling, settings and the lock down of such configuration. Extensive reporting options are available to allow easy monitoring and management of the system. Cibecs’ easy to use Control Center is the key to managing any number of users in both centralised and decentralised environments. |
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| Q: |
How can Cibecs Continuity automatically be deployed to my existing users? |
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| A: |
Cibecs Continuity allows for transparent deployment using your existing deployment method (including Active Directory GPO and Microsoft SMS) through the use of MSI technology. Active Directory integration allows the Cibecs Agent software installation to proceed without requiring user intervention. |
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| Q: |
How difficult is the installation of the Cibecs Continuity solution? |
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| A: |
Ease of use and ease of installation is the driving force behind the Cibecs Continuity solution. The installation is quick, easy and wizard driven. The Continuity Server and Control Center installation wizards are self explanatory and installation of the user agents can be automated with absolutely no intervention required from the users whatsoever. |
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| Q: |
Who will have access to the data backed up by the users? |
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| A: |
Data can only be accessed using the correct Username, Password and Encryption Key. These keys are only available to the user and can also be made available through a secure Key Safe to authorised personnel such as the Managing Director, Security officer, CEO or Risk Officer. This is to ensure that no unauthorised access can be gained to the data but that data can be recovered even if the user loses his or her encryption key. |
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| Q: |
Does Cibecs Continuity backup open files? |
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| A: |
Yes, by integrating into Microsoft VSS (Volume Shadow Copy Services) Cibecs is able to backup any file even while the user is busy working on it. |
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| Q: |
Will Cibecs impact on the user’s ability to work while a backup runs? |
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| A: |
Cibecs only impacts the machine minimally; this is one of its greatest strengths. No other solution of this kind is as fast or has such a low impact on the PC as Cibecs Continuity. Using advanced throttling technology that throttles both the processor and the disk access Cibecs will not interrupt the user’s ability to work. Cibecs has proven to be up to ten times as fast as its competitors.
To put this into perspective, if your antivirus took 30 minutes to scan for viruses’ everyday and the user couldn’t work while it was updating, it would simply be cancelled, this is how most backup systems impact the user. This compared to an average of 1 to 3 minute backup that allows the user to work while it runs ensures that all data is backed up, all the time. |
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| Q: |
Can Cibecs Continuity recover a user’s data as it was at a specific point in time? |
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| A: |
Yes. Each time a file is changed only the change within the file is backed up and archived as a separate version of the file. This results in a drastic reduction in storage requirements while providing extensive archiving functionality. Data can be recovered as it was on a specific day by simply selecting the date on a calendar as part of the easy wizard driven recovery process. |
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| Q: |
Can Cibecs Continuity backup email (such as Microsoft Outlook) files? |
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| A: |
Yes. Cibecs provides a fast, seamless protection of email data, another major benefit of the solution. The Cibecs User Agent will automatically locate the email files, if instructed to do so by the administrator, and back it up even if the user is busy on their email. |
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| Q: |
How bandwidth intensive is Cibecs? |
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| A: |
Because of the advanced patch technology integrated into the Cibecs User Agent, only the changes within files are backed up daily. This ensures that the daily size of data backed up is as small as possible and therefore the bandwidth usage is optimised. Should a user have to copy changed files to the server every day, this may lead to tens to hundreds of MB being sent over the network every day for every user, with Cibecs this will be reduced to an average of a couple of KB. |
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| Q: |
How much storage space is required per user? |
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This depends on the data selection and the nature of the data selected. Typically text files compress more than multi-media files. In our experience 1 GB for standard users and 5GB for power users should be sufficient. |
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| Q: |
If the user restores data, does one lose the archive and does the system have to do the first backup again? |
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Cibecs Continuity will continue to backup from the last check point when data is restored. The archived is preserved when data is restored and does not have to be created from the beginning again. |
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| Q: |
What happens if the connection to the server is lost in the middle of a backup? |
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| A: |
Cibecs Continuity resumes the backup from where it ended as soon as the connection is re-established. If it was in the middle of a file it won’t resend the whole file, just resume from the point it was stopped. |
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| Q: |
What if a user loses his or her encryption key and wants to recover data? |
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| A: |
The Continuity Server has an encryption key safe which contains all the encryption keys (if enabled). A sufficiently authorized person within the organization is nominated to safeguard the access key to the safe. In this situation, he or she can be requested to open the safe and obtain the user’s encryption key. |
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